Guest Assistant - Luxury 5* Hotel - Franschhoek

Kendrick Recruitment is currently seeking a Guest Assistant for a Luxury 5* Hotel in Franschhoek.
Are you passionate about providing exceptional guest service and creating memorable experiences? Join our esteemed luxury hotel in Franschhoek as a Guest Assistant and be the face of our hospitality excellence.
Key Responsibilities:
Welcome guests upon arrival, assist with check-in and check-out procedures, and provide a warm and personalized experience.
Address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of satisfaction.
Provide detailed information about the hotel's services, facilities, and local attractions.
Coordinate with various hotel departments to fulfill guest requests and ensure a seamless experience.
Handle reservations and special requests, and assist with any administrative tasks as needed.
Qualifications:
Previous experience in a guest service role within a hospitality setting is preferred.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Strong problem-solving abilities and the capability to handle guest concerns with professionalism.
A commitment to delivering outstanding customer service and creating positive guest interactions.
Benefits:
Competitive salary and benefits package.
Opportunity to work in a luxury hotel with a dynamic and supportive team.
Professional development and career advancement opportunities in a renowned establishment.
If you are dedicated to delivering exceptional guest service and making every guest's stay unforgettable, we'd love to hear from you!
Become a key part of our guest experience team and help us uphold the high standards of luxury and hospitality that define our hotel!