Guest Assistant - Franschhoek

Luxury 5* Hotel in Franschhoek is looking for a Guest Assistant.
Responsibilities:
Ensure a seamless guest experience through the related processes and procedures including guest's arrival and check-in, guest relations and interactions, departure, check-out and billing
Concierge services
Recommendations, upselling and cross selling including partner experiences
Positive interdepartmental and colleague communication
Guest feedback reporting
Requirements:
Grade12–Matric Certificate
Tertiary qualification in Hospitality Management would be advantageous
Minimum of 2 years of experience in the Front Office operations of a luxury hotel
Proficient in use of various well-known Property Management systems
Conversant with specialist terminology including F&B service, Housekeeping, Maintenance and Operational Finance
Display a sense of urgency and dedication
The ability to remain calm and professional when under pressure
Strong interpersonal skills
Excellent verbal and written skills
Must be professional and a team player
Certificate in First Aid / Fire Fighting / Health and Safety would be advantageous
Ability to work shifts including night shift
Valid driver's license would be advantageous