· Here's a chance to progress your customer engagement & marketing career.· Be part of a fast-growing New Zealand-based global business.Skyline is a New Zealand-based global tourism and hospitality business (currently operating in 5 countries) with a focus on delivering real fun. We support our people to do their best work and deliver exceptional experiences for our guests and customers. About the roleThe CX and Digital team purpose is to connect the Skyline brand to our customers in the right moments, context, and places. The Group Customer Engagement Manager will play an integral role in delivering to this purpose.A little about you. You'll already have proven yourself as a successful marketer, driven by data and sharp commercial insight. Your track record will show that you have a knack for defining strategy and turning that into true commercial results. But what really sets you apart is your passion for delivering exceptional customer engagements and experiences that drive true commercial return.We need a change-maker. Someone who will be able to provide influential leadership to confirm strategic direction balanced with the ability to roll up their sleeves and get stuck into the day-to-day delivery. Responsibilities:Strategy development: Define and execute group customer engagement & influence marketing strategies.Customer engagements: Develop omni-channel engagement strategies and capabilities to connect with customers.Performance & financial management: Monitor engagements across the customer lifecycle to identify areas for measured improvements. Provide leadership in development of best practices to evaluate marketing and customer engagement commercial performance.Marketing & content development: Where appropriate develop and/or support the creation of global, regional, corporate and internal Skyline campaign activations and content creation. Drive data-decision making: Track and analyse marketing & customer performance metrics to inform initiative development. Project management: Lead projects from scoping to delivery, ensuring that they are delivered on-scope, on-time, and on-budget.Vendor management: Manage third party suppliers, ensuring accountability and maximising value return.Leadership: Provide effective leadership and mentoring to both direct and indirect reports. Your experience:10+ years customer engagement and marketing experience.Proven success in defining organisational strategies and operational best practices that have built increased customer engagement and long-term value; specifically building revenue, customer satisfaction, and customer endorsement.Development of omni-channel strategies and capabilities.Analytical capabilities, utilising available marketing and customer data/feedback, to inform development opportunities that have driven commercial gain.Proven commercial acumen that has optimised initiative/resource/spend allocation.Proven experience to lead projects that are delivered on-scope, on-time, and on-budget. Managed and built teams to meet defined objectives.External stakeholder management.Strong interpersonal skills with the ability to lead, build rapport, and influence direct and in-direct reports across all levels of the organisation.Join Our Team We're always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our customers, our community, and with each other. Every Role Offers A place in a dynamic, values-driven and growing global business. Free gondola, Mountain Bike passes and luge rides for family and friends.If this sounds like you, apply now and get up to some fun.
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