We are seeking a highly experienced German-speaking Senior Travel Consultant with 5+ years of experience in Southern and East African Travel Consultancy with a DMC.
The ideal candidate will have excellent product knowledge and sound geographical knowledge of Southern and East Africa.
Responsibilities: Understanding and operating company quoting systems and other travel-related programs Have good product knowledge and sound geographical knowledge of Southern and East Africa Time management: ability to prioritize, plan and meet deadlines Effective communication – internally as well as externally Be professional and offer high service levels at all times Ability to handle pressure and volume – multitasking Emergency phone duty Do various quotations for agents Obtain and where possible negotiate rates Ensure these rates are sent to be loaded in the operating system Use preferred suppliers Ensure get to visit the preferred suppliers and get to know the products Put in place and manage provisional bookings Run all aspects of tours within budget Produce guide manuals and ensure a smooth operation of the tour Ensure agent's information and tour information correspond Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
Assist with management and training of junior consultants Be on constant look out for new venues and activities – advise team & rest of office Take responsibility for all aspects of tours being run Doing necessary admin in order for the Accounts department to do their part on your tours Meet given targets Any other reasonable work-related assignments being given to you by you direct, or another manager Create invoices for agents and keep track of payment of the tour Proofreading marketing materials sent by the agent for promotion of the tour Double check guides booked for the tour Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour Requirements: 5+ years of experience in Southern and East African Travel Consultancy with a DMC.
C1/C2 GERMAN Language prociency Excellent product knowledge and sound geographical knowledge of Southern and East Africa.
Ability to prioritize, plan, and meet deadlines.
Effective communication skills, both internally and externally.
Professionalism and high service levels at all times.
Ability to handle pressure and volume while multitasking.
Knowledge of preferred suppliers.
Management and training skills for junior consultants.
Ability to take responsibility for all aspects of tours being run.
Ability to meet given targets.
