German Travel Concierge - African Leisure Safari

Responsibilities Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent Book hotel/lodge and logistic reservations, based consultant requirements Responsible for travel request distribution to agents Supporting Sales consultants with all administrative duties Conclude on all aspects of the post confirmation of the booking Enquiry warming (to be handed over to Senior Consultant) Sales Quotes as first point of contact to support Senior Sales Consultant Work directly with Sales Managers to resolve client travel issues Customer service-related responsibilities from client and perform other office duties as assigned Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved Work with our rates team to resolve rates-related tasks and communicate with consultants Log all required tickets relating to rates and product Timeous turnaround time (Sales Consultant request to be actioned within 24hrs) Ensure Concierge dashboard is updated and reporting done with sales managers Requirements Our ideal German Concierge Specialist will possess: A National Senior Certificate/Matric 2 years of experience in a Concierge or Sales Administrative Assistant role The successful candidate must be based in Cape Town.
Fluent in speaking and writing in the German language.
Great communication skills Willingness and drive to learn Excellent problem-solving skills and the ability to think creatively and strategically.
Ability to work in a fast-paced, deadline-driven environment Not essential but advantageous: Degree/Diploma in Tourism Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.