German-Speaking - Travel Complaint Specialist (Eu Corporate Travel)

Details of the offer

Are you ready to make an impact and lead by example in a dynamic, customer-centric environment? We're looking for a motivated German-speaking Travel Resolution Specialist who not only excels in providing exceptional service but also embodies our core principles and values. As a German-speaking Travel Resolution Specialist, your role involves successfully resolving complaints and escalated complaints, with a focus on German language complaints, as per business requirements and providing the region and operations with support on all aspects of complaint resolution. You'll take ownership of service delivery, resolve complaints efficiently, and collaborate cross-functionally to drive member-focused outcomes. Additionally, you'll provide support to our Client Services team, serving as a point of contact for client-related inquiries and escalations. You will work closely with Operations, Proposition, Product, and Global CX on turning dissatisfied members into loyal advocates of the concierge service. We are committed to revolutionizing customer experiences and fostering a culture of excellence. Our Principles guide everything we do, from putting members first to striving for audacious goals. If you're passionate about delivering results and making a difference, we want you on our team.Key Responsibilities:Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs).Maintain a complete understanding of corporate client SLAs and service deliverables.Record all complaints accurately and propose enhancements to complaint handling processes.Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes.Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers.Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives.Interact with Europe & UK-based corporate clients, representing Member Experience in client meetings as needed.Support the resolution of client-related complaints and feedback, collaborating closely with the Department Head.Qualifications and Skills:Fluency in German and English is essential (additional languages advantageous).3-5 years of experience in the travel industry.Sound knowledge of a GDS (Amadeus preferred) and ticketing systems.Excellent verbal and written communication skills.Passion for delivering exceptional service and advocating for clients.Ability to handle sensitive information with discretion and maintain good relations with others.Proficiency in Microsoft Word, Excel, and PowerPoint.Strong time management and project management skills.Detail-oriented with a focus on accuracy in work.Role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering.Approach tasks and challenges with curiosity, rigor, and optimism.Embrace diverse philosophies, cultures, and experiences.Flexibility: This position is a 40-hour work week; Monday to Friday 9am / 10am - 6pm / 7pm local SA time; occasional outside of normal working hours shift may occur due to our global business nature.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Branch Administrator - Kzn Amajuba

JOB PROFILE JOB TITLE: Branch Administrator DURATION: Twelve (12) Months Contract REPORTING TO: Branch Manager JOB GRADE: B4 Minimum Midpoint SALARY: R 191 3...


Small Enterprise Development Agency_Gov - South Africa

Published a month ago

Branch Administrator - Lejweleputswa

JOB PROFILE JOB TITLE: Branch Administrator DURATION: Twelve (12) Months Contract REPORTING TO: Branch Manager JOB GRADE: B4 Minimum Midpoint SALARY: R 191 3...


Small Enterprise Development Agency_Gov - South Africa

Published a month ago

Office Administrator Legal

JOB PROFILE JOB TITLE: Office Administrator REPORTING TO: Senior Manager: Legal and Corporate Governance JOB GRADE: B4 Minimum Midpoint TOTAL CTC: R191 352 -...


Small Enterprise Development Agency_Gov - South Africa

Published a month ago

Receptionist Global Grade 06

Key Output Respond to internal and external telephonic customer requests and queries received through the switchboard.Politely and professionally receive and...


Barloworld Equipment (Pty) Ltd - South Africa

Published a month ago

Built at: 2024-12-23T00:50:16.902Z