GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES WORK FROM HOME!
Start ASAPBrief CSSR Job description • Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages • Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment Requirements • Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record.
• Flexibility to work shifts • Previous customer service experience preferred Employment terms and conditions 1.
Remuneration: R200 000 CTC per annum 2.
Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day 3.
Operational hours:24/7; 365 days per week - Rotational shifts Mondays – Sundays includes & public holidays as operationally required.
Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key) 4.
Training: 4 weeks (Fully Paid).
5.
Probation period: 4 months 6.
Health insurance benefit (Paid for by the Company) 7.
Work from home may be considered: - Fibre internet connection or fixed stable ADSL line required at own cost.
Must be fixed line internet.
No Wireless connections are accepted.
- UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).