Job Title: German & English-Speaking Assistance Coordinator (ACO) Location: Cape Town, South Africa Company: African Medical Assistance (Part of a Global Company) About the Company: We are the African Medical Assistance branch of a global organization providing medical and travel assistance to international travelers covered by European insurance companies.
With a team of 54 professionals based in Cape Town, we handle insurance and assistance claims for various international projects while collaborating with our global offices.
Our mission is to support travelers worldwide, often during difficult situations, by coordinating necessary medical and travel logistics.
Position Overview: As an Assistance Coordinator (ACO), you will play a critical role in assisting and helping travelers around the world, especially in challenging situations.
Your primary responsibility will be to manage communication with clients, patients, hospitals, ambulance companies, tour operators, and other stakeholders to arrange the necessary medical or travel needs for insured policyholders.
You will be part of an international, multilingual team focused on providing high-quality assistance services.
Key Responsibilities: Handle phone and email communications with policyholders, medical providers, and colleagues globally.
Coordinate logistical arrangements locally and internationally to assist policyholders facing medical or travel difficulties.
Work closely with internal and external medical professionals to ensure the best possible outcomes for clients.
Manage and facilitate smooth communication between various stakeholders, ensuring all parties are informed and processes are efficiently handled.
Job Requirements: Language Skills: Full professional fluency in German and English (both spoken and written).
Problem-Solving Skills: Proactive, with the ability to work well under pressure and handle complex, fast-moving situations.
Adaptability: Flexible and open to ongoing changes, training, and development.
Experience: Previous experience in Medical Assistance, Insurance, Claims Handling, or Tourism is an advantage.
Education: Matric or higher qualification.
Computer Skills: Competency in Microsoft Office tools.
Shift Flexibility: Must be able to work in shifts, including weekends and evening/night shifts.
Visa Requirements: Must already have a secured SA VISA, if applicable.
FSB Registration: Registered with the Financial Services Board (FSB) is a big bonus, though not mandatory.
What We Offer: The stability and resources of a global company.
Training based on international best practices, with access to various training platforms and systems.
21 days of paid vacation per year.
Free basement parking for employees.
Remuneration: Basic Salary: R22,000 per month Medical Aid: Coverage for the employee and up to 2 dependents, paid by the company (R2,200).
Retirement Annuity: 10% of the basic salary (R2,200), paid by the company.
