Job Title: Broker Support Executive Only apply if you speak french AND germanLocation: Cape Town Job Overview: We are seeking a dynamic and detail-oriented individual to join our team as a Broker Support Executive.
This role is crucial in managing administrative tasks, fostering strong B2B relationships with our clients, and providing technical support where necessary.
The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills, and demonstrate a proactive approach to problem-solving.Key Responsibilities:•Administrative Support:oManage day-to-day administrative tasks such issuing and updating broker contracts, updating commissions and incentives, tracking broker performance and incentives, handling day to day broker correspondence outside of new enquiries and sales. oManage day-to-day updates, changes and queries between the Yachts business and MMK (our charter booking partner)oCollaborate with internal marketing team on monthly broker newsletters•Relationship Management:oSupport the EU Team Leader and Head of Sales in building and maintaining strong relationships with key brokers through regular communication and exceptional service delivery.oAct as the primary point of contact for MMK inquiries, issues, and escalations, ensuring prompt resolution and client satisfaction. oAct as the primary point of contact for the Business Development, sales and pre departure team in handling any broker issues oProvide brokers with updated information regarding boat specifications, destination information •Technical Support:oProvide technical assistance to brokers, sales and predeparture team, addressing inquiries related to platform functionalities including Hubspot (our CRM), Triton (our internal booking system) and MMK. oCollaborate with internal technical teams and the CRM (Customer Relationship Manager) team to troubleshoot and resolve broker issues.•Documentation and Reporting:oPro-actively use Power BI reporting to feedback on broker performance against targets on a weekly basis.oMaintain up-to-date broker profiles and documentation which includes broker contract, Hubspot profiles, commissions in Triton and any documents pertaining to targets and incentivesKey Capabilities:•Strong Communication Skills: Exceptional verbal and written communication abilities to effectively interact with brokers and internal stakeholders.•Technical Aptitude: Proficiency in understanding and explaining technical concepts to non-technical clients; familiarity with CRM software is a plus.•Organizational Skills: Excellent time management and organizational skills to handle multiple tasks simultaneously and meet deadlines.•Problem-Solving Ability: Proactive problem-solving skills to address client issues and find innovative solutions.•Customer Focus: A commitment to delivering exceptional customer service and ensuring client satisfaction.•Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.•Adaptability: Flexibility to adapt to changing priorities and business needs in a dynamic environment.Qualifications:•Multi lingual – European languages (French and German essential)•Proven experience in a similar role, preferably in a B2B environment.•Strong proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.•Demonstrated success in building and maintaining client relationships.•Technical background or understanding is advantageous..
