Foods Department Manager - Knysna Mall

MAIN PURPOSE To attract and grow our customer base through a customer-facing or supportive role and, in doing so, increase the market share, turnover, and profitability.
To provide exceptional customer service by ensuring customer care and a world-class shopping experience for our customers, playing a role in minimizing risk and increasing profitability in your store.
KEY OUTCOMES Provide exceptional customer service to internal and external customers.
Recruit, select, manage, and develop people to meet competence requirements.
Participate in a team to ensure achievement of department and store goals.
Manage implementation and integration of new initiatives to achieve project goals.
Participate in general store operational duties.
Supervise and coach staff to meet competence requirements.
Job-specific responsibilities as per Job Profile (dependent on position).
KEY COMPETENCIES Passion for the Customer – establish lifelong relationships with our customers.
Passion for Retail and Selling.
Living the Brand: Personal leadership and attitude to work i.e.
'the difference'.
Proven team leadership skills.
Action and results-oriented.
Assertive and proactive.
Problem-solving and decision-making skills.
Commercial acumen and numeracy.
Creative and innovative and keeps up to date on retail trends.
Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous.
Retail and/or Business Management Diploma would be advantageous.
2-5 years role experience as a Foods Department Manager in Retail.
Retail experience highly advantageous.
Team Management would be advantageous.
Leadership and Management experience would be advantageous.
Ability to work shifts that meet operational requirements.
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