Afrirent Holdings is looking for a Fleet Claims Administrator to handle insurance claims with specific knowledge and expertise to navigate policies and procedures (operational SLAs).Main duties and responsibilitiesConducts claim investigations to validate claims and claim information for correctness and completeness.Requests and verifies the receipt of documents and paperwork.Follows up on outstanding information and documentation timeously.Follows up with customers to ensure that all valid claims are accurately registered and have valid claim/reference numbers.Assists clients/customers, policyholders, and relevant external stakeholders with claim status updates, requests for information, and general inquiries.Identifies and resolves simple/basic claims-related issues in line with approved service level agreements (SLA's) and Afrirent's policies and procedures.Collaborates closely with the Claims team to facilitate the accurate and timeous resolution of claims.Collaborates with the Finance and Legal Departments to assist with the processing of approved invoices.Conducts accurate and comprehensive checks to confirm and determine the level of cover for claims and advises the broker and/or policyholder accordingly.Maintains the confidentiality and data security of all client/customer information at all times.Resolves queries to ensure speedy resolutions and enhance overall client satisfaction.Handles the end-to-end insurance claims processes until claims are resolved/closed.Maintains an accurate and effective filing system of insurance claim files which includes all relevant documents, correspondence, and notes for each claim for easy access and retrieval.Maintains an accurate database/records of claim actions, payments, and reserves.Compiles and submits reports and feedback timeously to the Operations Manager on issues identified and outstanding areas of compliance and the reasons thereof.Identifies opportunities for process improvements and makes recommendations to the Operations Manager to improve levels of accuracy, efficiency, and client satisfaction.QualificationsDiploma in Office Administration / Business Management / Logistics.ExperienceMinimum 3-5 years of experience in insurance claims administration, preferably within the fleet management or automotive industry.Microsoft 365 Enterprise packages.Legal RequirementsCode 8 Driver's Licence will be advantageous.Additional Desirable RequirementsRegulatory Examination for Representatives (RE5) Certification (level 1) will be advantageous.Job Types: Full-time, PermanentAbility to commute/relocate:Centurion, Gauteng: Reliably commute or planning to relocate before starting work (Required).Education:Diploma (Required).Experience:Working experience in the field: 3 years (Required).
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