Franchise Restaurant based in Knysna is looking for a dynamic and experienced Branch Manager The ideal candidate will be responsible for the overall operation of the restaurant, ensuring efficient workflow, exceptional customer service, and adherence to company standards.
Responsibilities:
Oversee daily operations of the branch, including but not limited to staff management, inventory control, and customer service.
Ensure compliance with company policies, procedures, and food safety standards always maintained.
Recruit, train, and motivate staff members to deliver high-quality service and maintain a positive work environment.
Manage inventory levels and orders to prevent shortages and minimize waste.
Monitor and analyse sales and financial reports to identify areas for improvement and implement strategies to increase profitability.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Implement marketing initiatives and promotional activities to attract new customers and enhance brand awareness.
Maintain cleanliness and sanitation standards in accordance with health regulations and company guidelines.
Foster a culture of teamwork, accountability, and continuous improvement among staff members.
Requirements:
Previous experience managing a fast-food franchise or restaurant is essential.
Strong leadership skills with the ability to effectively manage and motivate a diverse team.
Excellent communication and interpersonal skills.
KFC Management Certification
Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
Proficiency in inventory management and cost control techniques.
Knowledge of food safety regulations and procedures.
Flexible availability, including evenings, weekends, and holidays.
Valid driver's license and reliable transportation.
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