About Us
Tsebo facilities Solutions is looking for a Facilities Coordinator to ensure quality systems and processes are adhered to and monitored on an ongoing basis in a manner that achieves the contractual objectives of the company by providing supervisory direction and site support thereby ensuring maximum customer satisfaction in accordance with the workplace services within the master service agreement.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
Duties & Responsibilities
Operational Delivery:
Review visitor and client arrivals for the day
Attend to special arrival and meeting room requirements
Provide information about amenities, area and venues
Contractual Delivery:
Ensure all company financial policies and procedures are complied with. Ensure that where services are recovered internally the appropriate information, controls and systems are in place are adhered to.
Customer Focus:
Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value. Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
Code of Conduct:
Undertake such other responsibilities as directed by Management that will drive sustainability.
Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
Take responsibility for one's own performance.
Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position.
Ensure TFS ethical values are adhered to.
Skills and Competencies
MS Office Suite
Knowledge of equipment, materials, and suppliers used in facilities management.
Good understanding of the utilisation of the INFO system.
Proficiency in English; knowledge of additional languages is a plus.
A customer-oriented and professional attitude.
Outstanding communication skills.
Excellent organizational and time-management skills.
Hospitality and customer-centric focus.
Bilingual.
Knowledge and understanding of SLA.
High degree of computer literacy (MS Word, Power Point, Excel).
Excellent report writing skills.
Qualifications
Grade 12
Minimum 3 years' experience in a similar environment.
A building/facility qualification or experience would be an advantage.
Computer literacy on MS Office and Infor EAM.
Valid Driver's licence.
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