RELATIONSHIPS AND PERSONAL ACTIVITIES:Directly responsible to General ManagerRelationship with: - Vehicle manufacturers, banks, insurance companies - Other professional organizations, SABTA, M.I.F., N.A.D.A., N.A.A.M.S.A., I.M.I., Chamber of Commerce, other motor vehicle dealers - Other companies' representatives and suppliersCUSTOMER SERVICE AND SATISFACTION:To maintain a high level of customer satisfaction whilst maximizing profitsTo improve the quality of customer service and retention by referring customers to in-house financial and insurance facilitiesAssisting workshop clients with motor plan extension and quotesCOST CONTROL:To ensure all customers invoices have been prepared and submittedTo examine daily / weekly / monthly debtor situation ensuring collection of outstanding accountsMAIN JOB FUNCTIONS:ADMINISTRATION:To ensure that the department is operated correctly within legal parameters such as the National Credit Agreements Act, Insurance Acts, FAIS, FICA and Tax LawsOperate within dealership parametersLoad electronic applications, contracts, on all bank mediums to facilitate speedy finance approvals and payoutsTo use Signio for contract and product documentationTo ensure the compliance and FIAS files are completed correctlyTo assist with DOC, daily figure reportingCOMPLIANCE:Adhere to compliance procedures in terms of FAIS, FICA and such other policies of the company including BeeswaxComplete required FICA and FAIS documentationSubmit completed correct, completed FIAS file when requiredCOMMUNICATION:To maintain good liaison with financial institutions, insurance companies, professional bodies, suppliers, statutory representatives, and all other contactsFINANCE:To keep financial structure of department under constant reviewEXPERIENCE, QUALIFICATIONS AND TRAINING:Knowledge and experience of the retail motor industrySkills, experience and knowledge of modern business methods and controlsCredit Management skills and computer literacyRequired minimum NCA, FAIS credits and RE exams, CPD points, COB