POSITION SUMMARY Function Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for a professional, guest-centric, vibrant and enthusiastic individual with a positive attitude. Reporting to the Food and Beverage Manager, the successful incumbent will be responsible for serving food courses and alcoholic beverages to guests, setting tables according to the type of event and service standards, answering questions on menu selections, and communicating with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Additional meal requirements, allergies, dietary needs, and special requests must be communicated to the kitchen. The incumbent will also maintain cleanliness of work areas throughout the day, complete opening and closing duties, and present physical and accurate checks to guests and process payments. Required Experience & Qualifications 2 years' relevant experience in a similar position within a 5-star hotel environment Professional and pleasant disposition People-centric with a strong focus on the Guest Experience Team-oriented Well-groomed appearance as per company standards at all times Friendly disposition Good communication and interpersonal skills with staff and guests Familiar with the Cape Town surrounding area Ability to work within a pressurized environment Attention to detail pertaining to area responsibility Required to work rostered shifts and irregular hours as per operational requirements Flexible working hours, including weekends, public holidays, opening and closing shifts when rostered Key Responsibilities Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible Address guests' service needs in a professional, positive, and timely manner Present physical and accurate checks to guests and process payments Thank guests with genuine appreciation and provide a fond farewell Maintain cleanliness and condition of work areas, tables, and other tools, following all set-up guidelines Assist other employees to ensure proper coverage and prompt guest service Ability to stand and walk for an extended period of time while accommodating guests effectively and politely Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination Move up and down stairs and/or service ramps Reach overhead and below the knees, including bending, twisting, pulling, and stooping Record transactions in the MICROS system at the time of order Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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