E-Commerce Assistant

Job title: E-Commerce Assistant (Part Time – PPT 96 hours)
Reports to: E-Commerce Manager
Main purpose of the role: Ensuring that all online orders are picked, packed, dispatched, and invoiced within SLA and providing the customer with an exceptional online shopping experience. Attending to all online customer queries both via email and telephone. Obtaining a high level of stock management with all e-commerce inventory.
Key accountabilities: Print customer orders out dailyEnsure efficient picking, packing, dispatching of orders dailyProviding a professional level of customer service via email, phone, and in person with emphasis on strong after sales serviceStock control and maintenanceTo accurately invoice all online sales into MPOS dailyProcess EDNs onto MPOS in a duly mannerAccurately check and count stock received for E-commerce inventory (replenishment/store transfers)Ensure high accuracy when replenishing stock into location binsSafeguarding the stock room, prevent any unauthorized access to the best of your abilityTo ensure refunds are done within the correct process and credit notes issued accordinglyTo ensure all returns are processed correctly and dealt with efficiently and timeously (same day of receipt)Sort/put away invoices effectivelyMaintain packing stations with efficient POSMHousekeeping of the Ecommerce environmentRequirements: Minimum Matric / Grade 12Experience within the retail industry (is a bonus)Experience in Ecommerce (is a bonus)Must be able to work weekends/shifts as and when neededCore competencies required for this role: Must have immaculate ATTENTION TO DETAIL

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