Are you an experienced hospitality professional ready to take on a key role within a dynamic, high-standard environment? We're looking for a Duty Manager dedicated to creating memorable guest experiences, leading a motivated team, and ensuring smooth daily operations.Key ResponsibilitiesGuest Services: Deliver exceptional guest satisfaction by supervising front-of-house operations, addressing guest inquiries and concerns, and ensuring every visitor has an enjoyable experience.Staff Management: Lead, train, and inspire a team of guides, rangers, and support staff. Oversee duty assignments, monitor performance, and provide guidance to ensure seamless daily operations.Daily Operations: Coordinate and oversee game drives, guided tours, and guest activities, ensuring adherence to safety standards and responsible tourism principles.Resource Management: Manage resources like vehicles, equipment, and supplies to ensure operational readiness and functionality.Health and Safety: Foster a safe environment for both staff and guests by enforcing and maintaining rigorous safety protocols.QualificationsDegree or diploma in Hospitality Management or a related field (preferred)Proven experience in a management or supervisory role within hospitality or tourismStrong knowledge of food and beverage operationsEffective leadership and communication skillsFirst Aid and CPR certification (advantageous)Ability to thrive in a dynamic and unpredictable environmentStrong problem-solving skills and composure under pressureIf you're ready to make a meaningful impact and bring exceptional service to life, we invite you to apply!Job Type: Full-timeAbility to commute/relocate:Klein-Brakrivier, Western Cape: Reliably commute or planning to relocate before starting work (Required)Education:Diploma (Preferred)Experience:Duty Manager: 1 year (Preferred)
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