Our client is a leading global digital business services provider recognized for its vast scale and local presence that enable impactful contributions to communities clients and the environment.
With a commitment to innovation and sustainability they deliver cuttingedge digitallypowered services designed to help some of the worlds most prestigious brands optimize their operations.
By leveraging their expertise in advanced technology and deep industry knowledge they streamline business processes in ways that are both meaningful and sustainable driving longterm success for their clients.
Role Overview The purpose of this role is to safeguard develop and enhance customer loyalty and value by providing excellent customer services.
Additionally the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
Job Type: Fulltime/Permanent
Location: Cape Town
Workplace: Onsite
Requirements An excellent communicator (written and oral)Have an excellent command of the Dutch Language.Ambitious.SelfMotivatedPassionate about learningTarget DrivenPolite cooperative and a friendly manner essentialProfessional and welcomingStrong customer focusExcellent verbal communication skillsAbility to deliver excellent customer service experienceAbility to prioritize tasksProven ability to take note of important informationComputer literacyCurious Team Spirited and Big HeartedA positive mind set with a passion for continuous improvementAn exceptional driven and motivated individual with the passion to succeed in a fastpaced environmentMatric or equivalent (preferred)Minimum of 6 months call center experience working within a similar service/sale driven environment.Retail contact center experience AdvantageousEmail Handling/ Web chat experience (highly advantageous)Experience working within retail or similar Industry (highly advantageous)Proven Experience in delivering excellent customer services to internal and external customersMaintain campaign performance quality regulatory and compliance standards Responsibilities Providing exceptional Customer Service to the existing customer base.The purpose of this role is to safeguard develop and enhance customer loyalty and value by providing excellent customer services.
Additionally the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.Responding to Inbound Customers and Colleagues escalated sales and queries.Queries to identify qualify and close new business opportunities.Understanding customers reasons for exploring cancellation addressing these positively identifying opportunities and looking at various options available with the ultimate aim of retaining their business.Striving for First Call Resolution on every contactWorking closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person developing joint solutions and sharing best practice.Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demandProactively developing your customer service skill and knowledge applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance Complying with all our clients required standard of sales/service excellence and best practice operating effectiveness and legal and regulatory requirementsTaking correct information asking the right questions and offer the solutions that leave them smiling.
Thats why well encourage you to be yourself in our fastmoving fast growing business.Remote Work : No
