Dutch Speaking Business Travel Consultant (Bpo/Call Center)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcomes.
Role Overview
Assisting clients with travel requirements including but not limited to booking flights, hotels, rail, arranging car hire, airport parking and advising on travel visas.
Job Type: Full-time
Location: Cape Town
Workplace: Onsite
Requirements

Fluent in Dutch
Travel experience is advantageous

Responsibilities

Manage a portfolio of existing clients and accounts
Offer first class customer service at all times
Provide a variety of quotations to clients without favoring one airline/supplier
Follow up on quotations each morning to ensure we have provided what was required and offer any further help
When a quotation is canceled, try to find out if there is anything we could have done differently
Take card payments from clients
Work with Business Account Managers to maximize opportunities and pass on relevant leads
Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems
Understand key products, services and unique selling points

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