Job ResponsibilitiesDeliver exceptional customer service and maximize selling opportunities through effective people and process management.Drive sales and stock management to maximize business profitability.Ensure stock integrity by adhering to correct stock management processes (e.g., red flag processes, Never Out of Stock (NOOS), Temporarily Out of Stock (TOOS), shop-keeping disciplines, and In-Store Now (ISN)).Engage effectively with planners.Launch promotions in line with trading notes and merchandising principles for a complete customer shopping experience.Drive interdepartmental integration (e.g., Product Groups, Location planners, Head office, and within store including Trading Manager).Ensure exceptional customer service at all touch points.Ensure effective product knowledge within the team.Drive replenishment to ensure availability.Ensure efficient shopkeeping and housekeeping disciplines.Manage customer interactions, complaints, and requests.Evaluate customer satisfaction reports and devise and implement corrective action plans.Manage shrinkage and implement key in-store processes.Ensure compliance with the Consumer Protection Act.Implement and act on outcomes as per shrinkage plans.Analyze high/out of tolerance shrinkage lines and develop and implement action plans.Ensure effective implementation through red flag processes, formulate action plans, implement, and follow up.Analyze reports and trends and implement action plans.Print relevant daily/weekly/monthly reports.Interpret information and formulate and implement action plans.Identify challenges, trends, and opportunities to drive continuous improvement.Manage equipment and the end-to-end stock movement processes in the store.Engage with the Distribution Centre regarding stock-related issues.Ensure stock accuracy through counts processes and inventory adjustments.Drive and control replenishment from the stockroom and holding areas to the floor to mitigate risk.Implement launches and promotions effectively and timely within guidelines and budget.Ensure availability of stock/merchandise for launches and promotions.Manage non-availability and substitute when necessary.Conduct floor walks to ensure implementation guidelines have been adhered to.Adhere to store processes.Comply with Occupational Health and Safety Act (OHASA) and legal requirements including hygiene audits.Ensure compliance with internal controls (e.g., access and keys).Assist with commercial and operational duties (e.g., weekends, days off, and power hour).Communicate and train employees and contractors on store operational policies.Ensure effective resource/workforce planning and management in line with legislation and people policies.Lead, develop, and retain staff.Manage the end-to-end People processes (attract, develop, retain).Drive and manage the Integrated Performance Management processes.Develop and coach the team.Ensure consistent engagement with the team.Desired Experience & QualificationsMatric.Relevant tertiary qualification advantageous.1-3 years of relevant managerial experience.Driver's license.Technological proficiency.
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