Teraco Data Environments2024/07/15 JHB East RandJob Reference Number: DCAJB1Department: JB2Industry: Information TechnologyJob Type: PermanentPositions Available: 1Salary: Market RelatedMain purpose of the Job: Provide an administrative and supportive function to the JB1 Data Centre staff and to capture all relevant data into the Teraco database.Job DescriptionOBJECTIVESMain Function Of The JobSupport the Data Centre Management & Site Supervisor with administrative duties.Manage Calendars, Schedule Meetings, Appointments & Site access (Internal & External).Compile Meeting Minutes & Distribute.Prepare training packs and organisational reports as needed.Manage departmental internal & external training.Responsible for managing duty and shift rosters across all teams.Request quotations, raise purchase order requests & processing invoices.Responsible for all testing instruments databases and annual/quarterly calibration thereof.Managing Tools, Uniform & Health & Safety Registers in line with Teraco HSE policy.Keep stock of supplies, tools, PPE & critical spares and place orders when necessary.Arrange and receiving of stock shipped between branches and regions.Purchasing and managing stock and conducting monthly stock take.Printing, scanning and uploading job cards and all supporting documentation to asset management systems, with a strong focus on quality of information and completion of reports.Follow up with internal and external contractors to receive and review outstanding maintenance and installation documentation in a timely manner.Collaborate with on-site maintenance team and external contractors to ensure that company assets are maintained and repaired to meet company objectives and standards.Schedule and manage all site maintenance, planned and unplanned events and updating maintenance calendar.Review working methods to ensure all SLA's are maintained and achieved.Oversee daily activity of all teams and schedule and signing off jobs within pre-defined timelines.Creating, distributing, following up, updating tickets & closing of tickets.Managing & Updating of Incoming Alarms & dispatching of technicians.Logging call outs with service providers and closing off calls once complete during business hours.Collate, manage and closing off call outs raised outside of business hours.Client notifications for all relevant maintenance, repairs and outages.Client specific incident reporting in the event of issues arising on site.Assisting with Ad hoc duties in and around the office and facility.Updating internal communication groups when issues arise.Ensuring handovers are compiled and actioned and followed through.Liaise with Management team to schedule daily/weekly/monthly installation schedules across all teams.Weekly Ticket reporting to be presented to Data Centre Manager with updated and actual status.Job RequirementsSkill RequirementsGood technical abilities.Office administration knowledge.Effective communication skills, active listener – ability to understand requirements.Proactive problem solver, perform rapid and accurate assessments.Ability to work independently, as well as being a positive team player.Self-motivated and able to work unsupervised.Conducts self professionally, exhibits elevated levels of tolerance and patience.Responsible for continued learning and self-development.Quick response to potentially critical situations.Trouble shoot systems and components to identify root causes of failures.Implement corrective actions promptly to mitigate the negative effects of system changes.Advanced Microsoft Office skills.Qualifications And ExperienceUp to 2 years of office management or administrator experience.Minimum 2 years relevant data centre experience would be advantageous but not an absolute requirement.Good knowledge of data centre and critical infrastructure environments would be advantageous.
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