We're a fast growing, innovative events and ticketing platform in scale-up mode. Whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers, venues, promoters, universities, students, and charities. Our website and app are a one-stop-shop for event organisers to sell tickets online and for ticket buyers to discover events and buy tickets.This is an exciting opportunity to join our rapidly growing team as we experience record sales and expand into new areas of ticketing, both in the UK and internationally. We have recently opened our Cape Town and Dubai offices as part of our global expansion plans. This role is based in Cape Town, but you may service a number of territories we operate in i.e. South Africa, Dubai and the UK. There are lots of opportunities for learning, development and career progression, as we provide an environment that puts autonomy, development and support at the heart of everything we do. You will join a team of like-minded consultative, entrepreneurial individuals who work cohesively to achieve our goals. We will, in turn, support you to be at your best with flexibility, generous remuneration packages and benefits designed to ensure rest, wellbeing and fun alongside engaging and purposeful work.This is where you come in!Our customers are at the heart of everything we do, and we need a resourceful, proactive and self-starting Customer Service Executive to help us continue delivering exceptional customer service and support as we scale.RequirementsWe're looking for someone to:Deliver quality and passionate customer service through multiple channels (calls, email, live chat, social media)Resolve customer enquiries quickly and efficientlyManage, investigate, and resolve customer complaints where necessaryRecord information accurately into our internal systemsIn time, help with additional tasks relating to account management, including payments, client matters and researchWork within a fast-paced environmentWhat we're looking for:Previous experience in a customer facing role - Intercom or Zendesk a major plusStrong written and verbal communication skillsExceptional telephone manner and confident on the phoneA positive and enthusiastic approach to workPassionate about helping our customers and your teamOrganised with high attention to detailFlexible and able to multitask efficientlyStrong IT skillsBenefitsCompetitive salary plus bonus.Hybrid environment. We have an office in Cape Town and our team are office based for 3 days a week.Holiday perks. Claim a bonus holiday day for every year you are with us.L&D budget for you and your team.Inclusive, social culture. Fun and dynamic with regular socials.Free tickets for FIXR events.At FIXR, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.
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