Customer Support Consultant (Pos24302)

Customer Support Consultant (POS24302)Somerset WestR 20 000 to R 25 000 per month (negotiable depending on your experience)Requirements:Training/ Educator or Consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience will be advantageousPrevious experience in the Property/Rental sector will be an advantageResponsibilities:Creating and managing training plans with customersReporting on training progress of all customers that is in trainingWork directly with client to effectively coordinate each training project to completion.Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.Provide system training to customersProviding customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the systemAssist with preparing data and uploading on to the system for new customersClosing Date: 31 October 2024