Customer Success Representative

Cape Town, South Africa | Posted on 06/14/2024
Did you know? Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and diversity, and strive to make experiences accessible and enjoyable for all. Let's make a difference together! Insight into the Quicket culture: We are a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customer's needs first. We get things done right, done quick(et)ly, and in a fun, friendly, and honest way.

We are looking for a: Customer Success Representative who is passionate about providing exceptional customer experience, and thrives in a fast-paced environment where their problem-solving skills and communication prowess shine.

Responsibilities for this role are: Professionally handle incoming calls, emails & chats from customers and ensure that issues are resolved timeously and efficiently.
Direct calls, emails & chats, including requests and unresolved issues, to the relevant department or resource when needs be.
Meet defined Key Performance Indicators (KPIs) and capacity targets.
Assist in identifying opportunities to drive process improvements that positively impact the customer experience.
Capture notes in the CRM system to provide customers with a more personalised experience.
Continuously find ways to improve the customer experience.
Own customer queries from start to finish - go above and beyond to make their day!
Requirements The ideal person for this role has: Experience and Education
A minimum of one to two years of experience in a similar position
Skills and Traits
Self-starter with a passion and knack for being a people's person
Excellent written and verbal communication skills
Ability to work effectively in a team
Computer literate/tech savvy
Organised with a can-do attitude
Strong work ethic and target driven
In addition to being a part of a lively community, here are a few more Quicketeer benefits: Competitive pay
Hybrid working (only Fridays in-office)
Free Friday lunch from UberEats
The day off on your birthday
Access to mission-aligned upskilling and courses
Great coffee and good vibes!
Are you who we're looking for? APPLY NOW and become a Quicketeer!

#J-18808-Ljbffr