Oxford University Press
Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.
Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.
Customer Success Manager: Digital
(Permanent position)
Oxford University Press is seeking a Customer Success Manager whose primary responsibility will be to collaborate with the International Sales Teams. The Digital Customer Success Manager will provide digital support and training solutions across all UK and International platforms, ensuring the active use and retention of digital products.
The Customer Success Manager, Digital will be reporting to the Head of Customer Success: International Sales. This post is based in Goodwood, Cape Town.
Principal Accountabilities:
Deliver targeted customer facing digital support across all Education Platforms.
In conjunction with Sales, deliver customer facing digital platform walk-throughs to support acquisition.
Deliver and/or support customer facing webinar training.
Support training for sales team on digital platforms.
Where appropriate upsell/cross sell subscriptions and print to education institutions.
Minimum Requirements:
Diploma, Degree level or equivalent
2 - 3 years experience working with digital platforms and reporting
Able to understand, interpret or clarify technical information to aid understanding
A proven track record in a customer facing role
Excellent communication and presentation skills
Strong business and commercial acumen
Action and delivery-oriented
Strategic thinker and problem solver
Strong analytical skills
Excellent collaboration, influencing and facilitation skills
Proven networking skills and ability to interface with numerous senior level stakeholders
Good organizational and planning skills
Attributes:
Customer Focus
Drive results
Build peer relationships
Able to work independently
Oxford Offers the following:
Remuneration will be commensurate with experience
Pension and medical aid benefits
Statutory leave
Training opportunities
Engaging work in a rewarding and ethical environment.
Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post in its International Sales department. The position is based in Goodwood, Cape Town.
Closing date: 22 November 2024
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