Customer Services Representative - Call Center

Customer Services Representative - Call CenterIs in charge of managing orders, monitoring execution, and treating customers' requests to meet service commitment and improve customer satisfaction.Manage Order & DeliveryCaptures, records, and commits customer orders according to customer needs, agreement, and defined service level.Proposes product alternatives in case of phase-out or shortage.If relevant, optimizes, plans, and coordinates the delivery with customers and partners.Monitor ExecutionHandles customer orders portfolio and monitors execution.Liaise with the relevant partners to ensure on-time deliveries and service commitment.Proactively alerts customers in case of any event, delay, or failure regarding the service commitment and engages in the search for a solution.Informs and follows up with customers.Manage RequestsCaptures customer's requests & claims.Analyzes and provides issue resolution or appropriate answers.Contacts, follows up, and closes the loop with customers.Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.Shares recurring problems with the relevant internal partner(s) to find solutions.Support SalesSeizes opportunity to up-sell and cross-sell in response to customer orders, requests, and portfolio management.Apply and Improve Work MethodsApplies standards and procedures (including internal control rules & embargo).Contributes to continuous improvement to enhance work methods and customer satisfaction.QualificationsWe are looking for someone from the customer service industry/call center. They must have the following skills:Customer drivenMotivatedGood communicatorTelephone etiquetteTeam playerWorks well under pressureAbility to thrive in a fast-paced environmentComputer SkillsJDEAdvanced ExcelSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustriesManufacturing
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