Customer Services Officer

Please take note that this role is a Fixed Term ContractPurpose of the JobMaintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard procedures.Role Objectives / ResponsibilitiesTo manage the information desk during trading hours ensuring:The information desk is presentable at all times.A professional and personal image is upheld at all times.Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.To Administer The Wheelchairs EnsuringThe register is updated with accurate customer details when the wheelchair is signed out and returned.Wheelchairs are always neat and tidy.Files are neat and up to date.Follow-up on outstanding wheelchairs.To sell gift cards according to company procedures and audit requirements ensuring:Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manager / Finance and Admin Manager.Daily Taking Sheets are completed correctly.Sales to be reconciled & balanced on a daily basis.Gift cards are recorded and sold in sequence.All Fica Requirements are met.Required QualificationMatric CertificateExperienceAt least 2 years minimum cash sales / administration / reconciliation / customer service experience.CompetenciesEssentialAdhering to Principles and ValuesDelivering Results and Meeting Customer ExpectationsLeading and SupervisingWorking with PeopleFollowing Instructions and ProceduresLearning and ResearchingDesirableAdapting and Responding to ChangeCoping with Pressure and SetbacksDeciding and Initiating ActionPresenting and Communicating InformationAchieving Personal Work Goals and Objectives
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