Join the dynamic team at Neo Group as a Customer Service Trainer!
We are seeking a dedicated individual who is passionate about training and developing customer service professionals.
Develop and Deliver Training Programs: Create engaging training programs to enhance the skills and knowledge of customer service representatives.
Create and Maintain Learning Materials: Design presentations, handouts, and training manuals.
Conduct Training Sessions: Lead training sessions both in-person and virtually.
Assess Training Needs: Develop custom training plans based on identified needs.
Evaluate Training Effectiveness: Continuously improve training programs by assessing their effectiveness.
Collaborate with Cross-Functional Teams: Align training programs with company goals by working with various teams.
Provide Ongoing Coaching and Support: Offer continuous coaching and support to customer service representatives.
Stay Updated on Industry Trends: Keep abreast of the latest trends and best practices in customer service.
Monitor and Evaluate Interactions: Identify areas for improvement by evaluating customer service interactions.
Requirements ? Experience as a Customer Service Trainer Knowledge of Customer Service Principles ? Excellent Communication Skills Adaptability in Training Techniques Proficiency in Training Software Flexible Schedule Strong Organizational Skills Positive and Motivational Attitude Effectiveness in Fast-Paced Environments Benefits Join us on an exciting journey to shape and revolutionize a new brand in the market Experience an international work environment with a passionate, motivated and professional team Be a part of our modern office space Being part of Neo Group means more than just a job.
It's about being a part of a vibrant community with over 40 nationalities across 8 global locations.
As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further: For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram , and engage with us on LinkedIn .
Ready to redefine the future of iGaming with us?
Apply today and become a part of something truly spectacular!
