If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: ZAF - Ford Silverton, PretoriaJob Posting Title: Customer Service SpecialistTime Type: Full TimeSUMMARYManage all CLIENT transport movements by:Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFTMonitor real time Status Updated, either by Mobile App, GPS device and in absence of such update in VFT directly. Using all the relevant systems and confidential information provided timeously within the customer's SLAEnsure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plantCommunicate with RTM and DSV CLIENT plant Management on all exceptionsESSENTIAL DUTIES AND RESPONSIBILITIESLiaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherenceMonitor individual trip movements to be executed as provided in the Fine Loads ScreenAssign appropriate driver and vehicle in VFT to the TRIPMonitor assigned vehicle and driver on GPS tracking to ensure on time collection and deliveryLiaise with suppliers on delays at pickup and escalate to Management and CLIENT RTMReport any vehicle breakdown or delays and take corrective actionMonitor drivers on assigned routes and report any delays and take corrective actionsEnsure that all loads status updated are updated within VFT within maximum of 15min from time of actual eventUpdate VFT with all relevant Supplier and CLIENT references on each loadMonitor updating of POD's by Scanning team and ensure loads are completedEnsure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalationQUALIFICATIONSCompleted Matric / Grade 12COMPUTER SKILLSVFT TMSMicrosoft Office IntermediateEDUCATION AND/OR EXPERIENCEAt least 3 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and MilkrunsPrior team leader, Experience in planning and allocation of loads as well as followups and tracking.Ability to work in cross-functional teamsPrevious experience within a contact centre and Client Services environmentPrevious experience within the Logistics environment highly beneficialBe able to work overtime and both day/and/night shiftsAbility to think pro-actively and under extreme pressure
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