Customer Care Supervisor

Responsibilities:Staff supervision, performance output management and trainingReporting and data analyticsQuery management and resolutionThorough and comprehensive division supervision and managementPlanning, implementation, maintenance and upgrades of systems, processes and staff required needsSystem monitoring, raising and liaising with IT in regard to Helpdesk support ticketsManagement supportRequirements:Tertiary education requiredMinimum 3 years experience in managing a team (8 or more team members)Reporting and advanced analytical skills (including advanced Excel)Meticulous attention to detailPerformance managementExcellent verbal and written communication skillsStrong problem-solving abilities and customer service orientationCoaching and mentoringTechnical proficiencyExperience in a call center / customer care environment advantageousValid drivers license and own vehicle