Customer Service Manager

CUSTOMER SERVICE MANAGER
Ciazcon Consulting
Published: August 20, 2024
Location: Johannesburg, South Africa
Category: Customer Service / Reservations / Telecalling
Job Type: Full-time
Description
Currently we are searching for a Customer Service Manager for Johannesburg, South Africa.
Responsibilities of this Post:

Establish and maintain an effective system of recording client complaints, systems to address those complaints and checking systems to ensure prompt action and acceptable outcomes.
Manage incoming calls and correspondence, ensuring they are referred to appropriately skilled team members.
Develop organizational appropriate responses for team members to use in addressing client concerns: telephonic, email, correspondence and face to face engagements.
Engage in the resolution of long-standing or complex queries to ensure satisfactory outcomes.
Monitor organizational and industry developments to ensure adequate responses to queries are built into internal procedures.
Ensure all transactions with clients are processed in a professional manner that enhances the reputation of the business.
Establish means (analysis of statistics) to measure client satisfaction and report on performance against them.

Requirements of this Post:

Matric.
Four years' experience managing a team within a Contact Centre – inbound or outbound.
Strong Leadership abilities.
Good time management, strategic planning, and organizational skills.


#J-18808-Ljbffr