Customer Service Manager Honeydew

CS Sales ManagerOur client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.Duties & ResponsibilitiesCustomer understanding: Identifies and understand customer needs.Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape).Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics.Responsible for sales in the non-food business in chain conveyor and components.Sales and Quotation support: Responsible for initiating the quotation process for CS offering.Generates sales leads for equipment/plant business.Support the ASM in the specific business.CRM: Utilization and responsibility for dedicated data set.Develop CS Business in the BU related in order to reach the budget.Desired Experience & QualificationMinimum 5 years of sound professional experience.External: Former plant, maintenance, operations manager.Basic Mechanical / Industrial engineering education.Fundamentals of business administration and marketing.Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).Business Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.Knowledge of sales and service in process engineering operations.Knowledge of mining / energy sector.
#J-18808-Ljbffr