Candidate ProfileDiploma in Customer Services / Business Management or relatedThree Years experience in sales/marketing/admin related environment.Good understanding of financial disciplinesGood understanding of credit related matters and associated legal implications.Computer literateExcellent communication skills - verbal and writtenWorking knowledge of SAPExcellent planning, monitoring and follow-up ability.ActivitiesADMINISTRATION AND SUPPORTDirect support to National Sales & Marketing Manager, Customer Services Manager, Regional Managers and various other sales staff countrywide.Frequent contact with customersApplying for credit insurance for credit client through credit guarantee via internetOngoing contact between customers and credit insurance company to facilitate credit approvalHaving to deal with varying disciplines simultaneously and having to communicate effectively at various levels. Processing of purchase order to various suppliers.Managing the ongoing correctness of the customer databaseCUSTOMER SERVICESales order creation and on time submission of sales order confirmation to customersLiaise with customers on deliveries for open or overdue customer ordersManage customer complaintsTracking customer payments in line with the finance departmentSales order creation and on time submission of sales order confirmation to customersInterface with customers to handle both pre-sales and post-sales service functionsMonitors of Customer Query LogRaising of Sales orders for approval and billingCOORDINATIONActs as a bridge between the customer and the companyManage and Co-Ordinate customer relationshipsCoordinate, analyse and improve customer service functions to meet company goalsEvaluate current processes and identify areas for improvement and set quantifiable objectivesContext & EnvironmentAvailability on a 24-hour basis for order releases if neededPressure of various conflicting activities with the same 48 hour service levelAdditional Information Health, Safety, environment and quality : Compliance with all HSE Policies, rules, guidelines, and legal requirements within area of responsibility.Promotion of safe working environment and positively contributing to the company HSE PI`s and risk reduction strategiesEnsure that HSE competency requirements are identified & enforced within area of responsibilityPURPOSESEffectively manage activities related to credit applications, equipment on loan, customer feasibilities, customer database updating and effective communication relating to all the above for the sales department to ensure customer satisfaction.The job holder is accountable for providing ongoing excellent customer experience.The jobholder is responsible for overall customer satisfaction for all the business channels ( Cylinders , Bulk and Distributors ). They act as support for the customer service managerJob holder is accountable to foster a customer-centric culture in keeping with our brand imageApply
