Customer Service Coordinator EM South - 9 Month Temporary RolePurpose & Overall Relevance for the OrganisationWe are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer order environment and providing assistance in customer service teams for various administrative tasks.Key ResponsibilitiesProcess and coordinate all orders on time, received via Excel (upload) system, telephone, mail or otherwise, following existing Company policies, procedures, and programs.Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling, and/or compliance guidelines.Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures, and programs.Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.Work towards both independent and team KPI's to improve business standards, service levels and financial results.Provide assistance and support to all brands as assigned by Customer Service Supervisor.To be proactive in your approach and drive change where applicable.Knowledge, Skills, and AbilitiesA strong customer service focusExcellent communication skills and a proven ability to develop long lasting relationships with our key accountsAbility to contribute to a team environment where performance is measuredExperience in working under pressure to meet deadlines and conflicting prioritiesStrong Microsoft Office skills are essential.SAP experience preferableExcellent command of English languageRequisite Education and Experience / Minimum QualificationsUniversity degree or equivalentMinimum 2 years of experience of sales, supply chain, logistics and/or customer serviceadidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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