Customer Service Associate

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!What You'll be DoingDo you have a passion for helping others & ensuring peace of mind?
In this role, you'll work to resolve the customer's issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.During a Typical Day, You'llAnswer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issuesRequirementsMatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantageWorking Hours09h00 – 23h00 Monday to Sunday on rotational shiftsWhat You Can ExpectKnowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsA Bit More About Your RoleWe'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.
We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.You'll report to Team Lead.
You'll contribute to the success of the customer experience as well as the overall success of the team.