Customer Service Agents - Us Hours - Cape Town

Calling All Contact Center Agents:We are seeking dedicated contact center agents for a night shift role in a US campaign that deals with deliveries.Requirements:Experience in an international campaign (essential).Experience in a delivery campaign (advantageous).Customer-centric approach.Experience in Customer Service.Experience in Sales.6-12 months of contact center experience or high-end retail experience.International BPO experience is advantageous.Job Description:Manage time efficiently while maintaining quality objectives.Demonstrate active listening, disposition, kindness, empathy, enthusiasm, patience, and a commitment to adding value in each contact.Resolve issues on the first contact when possible and escalate assertively when necessary.Use common sense and critical thinking.Adhere to defined procedures and correctly use work tools.Commit to continuous improvement and timely execution of agreed-upon improvement actions.Comply with company and client security and confidentiality policies.Report any incidents or issues affecting your ability to perform your duties immediately to your supervisor.Report any incidents that threaten the safety of staff, clients, or the company immediately to your supervisor or management team.Perform any other tasks as requested by your immediate supervisor.Competencies:Goal-focusedPositive attitudeSelf-confidenceAttention to detailStrong resilience