Our Client a Premium Brand Panelshop is seeking a dedicated Client Liaison Officer to join their team.
The ideal candidate will be the primary point of contact for their clients ensuring clear communication and a seamless experience from start to finish.
Your role is crucial in maintaining customer satisfaction managing expectations and upholding the client s reputation for highquality service.
Main Responsibilities: Client Communication: Serve as the main contact for clients from initial inquiry to project completion.
Understand client needs and expectations through effective communication.
Provide timely updates on the status of repairs and estimated completion times.
Customer Service: Address client concerns and questions promptly ensuring a positive experience.
Handle complaints professionally and work towards swift resolution.
Gather client feedback to improve services and processes.
Collaboration with Technicians: Work closely with panel beaters and technicians to understand job specifics and timelines.
Relay important information between clients and the technical team to ensure clarity on repairs.
Estimates and Quotations: Assist clients in understanding the cost and details of the repair process.
Administrative Duties: Maintain accurate records of client interactions repairs and invoices.
Coordinate with insurance companies when necessary to facilitate claims.
Quality Assurance: Ensure that the final work meets the quality standards set by the company and satisfies client expectations.
To Succeed in This Role You Must Possess: Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritise effectively.
Problemsolving skills and a customeroriented mindset.
A strong confident and outgoing personality.
High emotional intelligence.
How to Apply: Email your CV to or send us a Whatsapp on or alternatively you can apply directly online.
Please ensure that your CV includes the following when applying: Your ID Number Residential Area Cellphone Number Email Address Requirements Grade 12 Tertiary Certificate.
Minimum 2 years of experience in customer service or client relations preferably in the automotive or panel beating industry.
Familiarity with automotive terminology and repair processes is a significant advantage.
Own transport is essential.
Grade 12 Tertiary Certificate.
Minimum 2 years of experience in customer service or client relations, preferably in the automotive or panel beating industry.
Familiarity with automotive terminology and repair processes is a significant advantage.
Own transport is essential.
