Customer Facing Supply Chain Senior ManagerCompany: NestleQualification: Degree in Demand/Supply chain or relatedExperience: 5 years or more experienceClosing date: 23 August 2024Position SummaryWith a history spanning over 150 years, Nestlé didn't become the world's leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a CFSC Senior Manager to be based in Bryanston.In this role you will be responsible for being the Lead of the CFSC Managers for Key Accounts, including the Senior Key account Stakeholder Manager. The main purpose of the account is to Lead and transform the Customer Facing Supply Chain Managers and responsible for the connection with Customer Senior Management and internal NimCom with insights. This function is the single contact point for consolidated view for customers internally and managing the biggest account in ESAR. Responsible for flagging and engaging with Customers on external factors and growing the relationship to provide value-added input into the internal organization. An important purpose is to challenge the end-to-end status quo and ensuring the continuous benchmarking of expectations of CFSC in market and the external influences. Accountable for the overview of the Logistics Trading Terms and negotiation of the terms with Key Customers. Most importantly is the management of the CFSC Managers to achieve Customer Fill Rates, OSA and DCSA and that the Joint roadmaps and projects remain on track.A day in the life of a CFSC Senior Manager:Deliver Supply Chain value creation for Nestlé and the CustomerEnsure that team understands the Customer's KPIs, agreeing targets with the Customer, and reporting regularly against these targets.Responsible for ensuring the Team understands and is raising the awareness of the Customer's Supply Chain and its alignment to Nestlé's Supply Chain to deliver efficiency and on-shelf availability.Accountable to ensuring warehouse stocks and quality management is in place with Key customers.Provide business insights on stock to improve stakeholder management.Drive cross functional alignmentEnsure that Team drives the importance of partnership with Sales and across the Nestle Supply Chain, define and lead a common customer Supply Chain strategy with Key customers (30-60-90).Work with the Sales to define joint improvement plans with Customers to enhance Nestlé's "ability to win", supported by CFSC methodologies (Joint Business Planning).Guide and ensure that CFSC Managers provide visibility of Key account Customers' inventories to facilitate discussion in Pre MSR (monthly sales review)/MBPC (Monthly business plan cycle) and confidently challenge in the MBP meetings to ensure being the internal voice of the customer.Drive the increase in the quality of the Customer Collaborations to equal the value added for both Customer and Nestle Internally.Drive cross-collaborative projects to ensure active engagement with CBM's, BU's, BEO's and Supply Chain.Engage with other markets in order to improve use of BPAID and ARS tools to drive SISO in Clusters.Be a Supply Chain ambassador for Nestlé and the CustomerActively drive success of Customer Order Fulfilment, On Shelf Availability, On Shelf Freshness and Distributor Stock Availability ensure that team shares scorecards to Customer Supply Chain Directors.Ensure that team is the customers point of contact for supply chain (e.g. ensure Supply Chain priorities and measures are followed in joint business plans with key customers), excluding operational order management (CSA) and personally be the single contact point for consolidated view for customers internally.Enhance the feedback CFSC Managers provide and highlight the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation through CLER projects.Drive all other Supply Chain Customer efficiency initiatives e.g. Cost to Serve, Collaborative Planning, etc. and represent Nestlé in the industry through CLER projects by ensuring team has the CLER mindset to demonstrate a customer-centric strategic approach to drive these projects.Develop a strong acumen of team in driving the close cross functional collaboration, a Market Service Strategy that takes into account the different types of customers and their needs, to provide them with the most adequate, cost effective services.Oversee the compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation.Oversee the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. Also, all updates to the model must be timely communicated to all stakeholders. Coordinate, together with O2C optimization team, the training and development of SC/Sales/Finance specialist.Ensure team has the capabilities to drive the implementation of the Customer Service Plan, monitor and make adjustments where necessary.Collaborate with High-Level Customer Key Stakeholders in order to build beneficial relationship.Execute pulse surveys to gauge customer satisfaction through AGS and GCSS.Conduct negotiations for Logistic AllowancesPreparation and completion of LTT negotiations.Ensure that Logistic Allowance calculations are consolidated and paid as per LTT agreements.Tracking of the pallet efficiencies and ensuring that other opportunities are scoped and considered to improve.Manage CFSC Analysts during the execution of all their activitiesRecruit, train, develop and motivate the CFSC teams and ensure succession plans are in place for key roles.Attend to and administer all complex customer contact/complaints/challenges received and agree on a mutually accepted solutions where appropriate.Ensure adherence to GLOBE best practices.Assume complete responsibility for teams KPI's.Lead the transformation of team to become the partner of choice.Remove roadblocks from team to ensure more time is spent on value added activities.What will make you successful?Degree in Demand/Supply chain or related.5 years or more experience in at least two of the following areas:Customer Service.Demand & Supply Planning.Sales and/or Marketing.Proven Project management experience to implementation of major project/s or change programme/s.Experience in leading teams 2 years or more.Working experience Key Account Customer Stakeholder management of 2-3 years.Strong presentation and intermediate excel skills.High Director level stakeholder management (External and Internal).
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