Customer Care Agent (Logistics)

ResponsibilitiesEnsure that all customer queries are dealt with in an efficient manner and provide a high level of service.Manage discrepancy reports and advise clients of damaged cargo.Follow up on third party deliveries.Collections from local regional offices.Handle problem deliveries, including mailing accounts with futile trip charges.Follow up on outstanding quotes.Monitor and update customers on special shipments.Know truck arrival times for all branches daily.Forward possible leads to relevant sales personnel.Run delivery reports by customer and when required by management.Assist with data capturing and proof of delivery capturing as needed.Arrange and follow up with agent collections.Obtain proof of delivery from agents via the website.Qualifications And Experience2 - 3 years experience in a similar role.Essential: Experience in the Logistics industry.Familiarity with the Parcel Perfect system.Desired SkillsCustomer Care.Logistics.Desired Work Experience2 to 5 years.Desired Qualification LevelGrade 10.About The EmployerWell established logistics company.
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