Customer Care Agent

Key tasks and responsibilities: To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as our direct contact feature with our clientele Handle general customer queries Diagnose and troubleshoot customer problems Resolve fundamental product technical issues Assisting and Training customers on company Products and Software Handle customer complaints. Reporting Customer issues Product and Software Testing Requirements include: High school certificate; additional certification in Client Services Management a plus 1 years' experience in a similar role Drivers License Own / reliable transport required Fluent in English, any additional language is a plus Ability to work shifts and weekends Key knowledge of or an interest in Golf is a plus Strong Technical Skills Competencies, attributes and skills required: Proficiency in Microsoft Office Suite Strong attention to detail Strong conflict and change management skills Strong communication and interpersonal skills Ability to be resourceful and proactive when issues arise Strong organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Professional attitude and appearance Solid written and verbal communication skills Honesty & Integrity Eager to work in a fast-paced and dynamic environment Critical thinker and strong problem-solving skills Able to handle pressure and meet deadlines. Motivated, hardworking and enthusiastic individual Able to work independently and be a Team player The different shift hours include: Early Shift - 8:00am till 5:00pm Late Shift - 13:30pm till 22:00pm Grave Shift - 17:30pm till 02:00am