Customer Care Administrator

Company Overview:CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently hiring a Customer Care Administrator.Job Overview:The Customer Care Administrator is mainly responsible for investigating and resolving customer and service provider complaints and disputes, providing a superior customer experience and a fair outcome.Qualifications and Experience:Grade 12 certificate or equivalent Level 4 qualification issued by SAQAClear Criminal and ITC RecordsComputer Literacy – MS Office: Word, Excel, Outlook, and PowerPointMinimum 3 years of experience in Complaint HandlingSkills and Attributes:Bilingual (Fluent English and Afrikaans)Verbal reasoningPunctual & well groomedPatientAbility to work under pressure.Strong conflict resolution skillsExcellent oral, written, and interpersonal communication skillsExceptional listening and analytical skillsStrong attention to detailStrong knowledge of customer care processes and techniquesNB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.
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