Cultural and Engagement Lead Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Cultural and Engagement Lead working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTEC Job Profile Summary The Vendor Partner Culture and Engagement Lead manages all aspects of culture and engagement projects, including activities designed to foster associates' well-being and engagement aligned with their unique organizations' culture and values while integrating in the business core culture values. The Culture and Engagement Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities Provides support to advocates, leaders, and other teams while administering culture, well-being, inclusion, and diversity programs. Makes recommendations on changes or additions to the program to reflect changing needs of employees. Uses available data and analytics to support insights and opportunities supporting associate engagement and well-being. Uses independent judgment requiring analysis of variable factors and determines the best course of action. Develops creative, clear-written material in support of the organization's communications strategies as they relate to culture and engagement. Supports and implements change management, development planning, and recognition and development programs. Helps design culture-focused learning materials and systems as well as facilitates learning to associates. Ideal Qualifications Must have 1 year experience within a BPO employee and engagement role. (Essential) Proven leadership skills within the culture and engagement department. (Essential) Must have an understanding of different perspectives and ensures inclusion for all associates while contributing to an organization focused on continuously improving consumer and associate experiences. Ongoing awareness of the current cultural landscape and how it impacts the associate population. Experience developing and integrating inclusion and diversity focused programs. Leadership experience with a background in operations. Ability to build relationships and gain the confidence of key stakeholders and team members. Superior attention to detail, ability to meet tight deadlines, prioritize, organize, and coordinate multiple projects simultaneously. Ability to interface with multiple levels of the organization and to serve as an influence leader and team player. Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large forums. Strong skills using Microsoft Word, Excel & Power Point, MS Teams, and Zoom.
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