Contact Centre Consultant - Fixed Term Contract

Business Unit: Discovery HealthFunction: Call Center / Contact CenterDate: 18 Sep 2024Key Purpose:To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.Key Outputs:Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.Servicing our members in a customer centric way to ensure that we live by our service principles.Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced.Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood.Achieving and exceeding key performance metrics relating to service delivery.Competencies and Skills:Delivering results and meeting customer expectations.Deciding and initiating action.Analysing.Resilient.Following instructions and procedures.Coping with pressure and setbacks.Working with people.Relating and networking.Presenting and communicating information.Persuading and influencing.Learning and researching.Skills:Excellent verbal and written communication skills.MS Office and PC literate.Time Management.Personal Attributes:Customer Centric.Education and Experience:Education:Matric with Mathematics or Accounting minimum of 50% and above.Having achieved a minimum of 50% in English in Matric.Basic MS Office Skills.Experience:At least 12 months working experience in a customer services environment.Advantageous:The Business Writing Skill.EMPLOYMENT EQUITY:The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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