Qualifications and ExperiencePost Grade 12 / tertiary qualification in a related field advantageous2-3 year's experience in an Operations and Client Services (or similar pressurized) environment or, 2-3 year's experience in dealing with commission / fee processes and payments as well as exposure to financial processes (invoicing and payments)Knowledge and understanding of the Financial Services Industry including basic product knowledge and related commission / fee payment processes – understanding commission calculations - an advantageKnowledge of the operations and client services environment an advantageThe Commissions Administrator is required to support the central business enablement team in providing high levels of support to the regions. The incumbent takes responsibility for the central point of contact for all commissions processing / income processing, distributed to the Financial Planning Partners. The incumbent plays a critical role in the day-to-day operations of the organization, interacting daily with Financial Planning Partners, Assistants, Finance and the MIS Team amongst othersOperational Support (10%)Support the Centre with general office management tasks including reception and facilitiesSupport the Centre with the ordering of stationery / office refreshments for all offices in the CompanyMonitor the central company e-mail accountsReceive, validate and process Investec CCM withdrawals for clients dailyAssist with the opening of new Investec CCM accounts in line with business processes dailyCommission Management (75%)Collaboration with the Finance and MIS reporting teamsMaintenance of the employee database on the commission systemMonitor and reconcile the daily bank statement for both Company Advisory and company relating to commission / fee deposits receivedReceive and process individual product provider commission statements relative to the daily bank deposits receivedCreate and process manual commission payments (i.e. referral business or direct payments from client's for professional services)Query management - with product providers on queries (including both commission file layout queries or individual commission related queries on behalf of Financial Planning Partners) and internal queries received from the regions i.e. Financial Planning Partners etc.Request and submit invoices and month end statements to third parties where necessaryManaging suspense entries in line with internal business processesDistribute the total fees / commission in suspense for Financial Planning Partners who have left the companyPreparation of month end reconciliation packs for FinanceOther Duties (5%)Contribute actively to the team and employee initiativesWorking collaboratively and supporting other employees in their areas of work when requiredAdhere to our business values, policies and procedures, contributing to their development to make them more accessible and inclusiveChampioning diversity in all its formsAny other duties that may from time to time be requested of youImportant RelationshipsReports to the Head, OperationsInteraction with Partnership Operations ManagersInteraction with the Partnership Directors and Portfolio ManagersEngagement with Financial Planning Partners and their Assistant'sInteraction with individuals at the Centre on a day-to-day basisDevelop and maintain good relationships with all product providersKnowledgeKnowledge and understanding of the Financial Services Industry including basic product knowledge and related commission / fee payment processes – understanding commission calculations - an advantageKnowledge of the operations and client services environment an advantageCompetenciesComputer literacy: Microsoft Office essentialExcellent communication skills (both writing and verbal)Customer centricity – passionate about client serviceWell organized and ability to prioritiseStarter Finisher – sees task through to completionProblem solving skillsDeadline drivenHigh attention to detailHigh levels of accuracy and precisionAble to work as part of a team and independent when requiredPositive CAN DO attitudeAbility to multi-taskHigh level of trustworthiness and ability to maintain confidentiality
#J-18808-Ljbffr
