This exciting opportunity would primarily be to assist a COO with the below tasks.
Key Responsibilities:
Data modelling and review
Operational reporting and performance evaluation
Systems and process review
Audit and document findings
Proposals on how to optimise and embed permanent value
Implement findings and change management framework
Perform ad-hoc requests across various operational areas
The individual will be exposed to the various functions within the business:
Marketing:
Lead acquisition and analysis
Data review and digital performance management
Risk cohort segmentation and allocation of resources
Sales:
Productivity analysis
Resource utilisation and optimisation
Data base segmentation and evaluation
Collections & Retentions:
Evaluation of lost clients
Review of systems and processes to identify and evaluate core retentions issues
Review risk management framework to effectively shape the portfolio
Claims:
Data and correlation modelling for investigation process
Optimisation of processes impacting turn-around-time and efficient completion of tasks
Cost allocation and review
Correspondence review to clients whilst ensuring alignment to the agreed processes
Audit of the vehicle assessment and repair process
Key relationship audits
Gap analysis and proposals on how to effectively eliminate lost opportunities
IT, Data Science & System Development:
Exposure to resource management and allocation to priority projects
Finance:
Cost centre management
Budget allocation and monitoring of spend
Client Service:
Improvement on client engagement
Communication framework review with automated correspondence and driving the use of self-service portals
Interdepartmental alignment to enable efficient and professional service to our clients
Exposure to the external regulatory requirements and compliance thereof
It is essential that you can manage multiple tasks whilst being deadline orientated. You must be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you.
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