Job purpose:To assist the ClubCard Operations manager with the daily operational functioning and activities of Clicks loyalty programmes and administrative tasks, ensuring accuracy, efficiency and effectiveness as demonstrated through transparent interactions in delivering customer benefits and timeous reporting to the business.Job objectives:To ensure knowledge and compliance of loyalty policies and procedures across all levels of the organisation, its partners, and suppliers.To assist with growth and maintenance of registered active loyalty memberships by managing and improving the acquisition and retention process and activities to reach set targets, as well as to report on these measures to the business.To communicate the loyalty campaigns and initiatives efficiently and timeously to internal stakeholders through the agreed channels to increase loyalty sales contribution.To assist with internal stakeholders communication (ie. store compliance & operations) on the improvement and maintenance of processes to ensure consistency of customer experience with the loyalty programme.Designing, maintaining and sharing loyalty training material and operational guides to ensure consistency in customer experience and delivery of benefits.To manage and maintain the loyalty benefit updates across systems ie. HealthyCare & Baby Club product lists.Observing, reviewing and analysing loyalty operational processes to identify inefficiencies and areas where improvements could be made.Delivering reports and feedback to management team on loyalty membership and benefits performance.Knowledge:Minimum two (2) year work experience as an Operations Coordinator or similar role.Recognised post-matric qualification.Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.Competencies and skills:Good time management, prioritisation, and multitasking abilities.Excellent interpersonal skills to build strong relationships.Effective presentation and communication skills, including speaking and writing.Excellent planning, organising and problem-solving skills.Strives for service delivery excellence.Analytical thinker and good eye for detail.Methodical about analysing loyalty processes and systems to fully understand their functions.Good project management skills.Adaptable and comfortable in a high-pressure environment.Why Clicks:We look for customer-obsessed people with a "can do" attitude, that are professional and passionate about their Careers.Clicks Groups employee value proposition focuses on people, passion and opportunities. We care about and contribute to the well-being of people, the environment and communities, while the group's growth strategy provides our people with unlimited opportunities.We endeavour to provide feedback to all candidates whenever possible, however, if you don't hear from us in 2 – 4 weeks, please consider your application unsuccessful.All positions will be filled in accordance with our Groups Employment Equity plan.
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