Client Services Manager

Duties & ResponsibilitiesGeneral Responsibilities:Digital Communications:Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.Manage communications effectively to address queries, provide support, and facilitate smooth interactions.Service Management:Handle service management tasks to support the sales pipeline.Ensure efficient delivery of services to meet customer needs and expectations.Operations:Execute general operational tasks related to the business activities of the company.Maintain operational efficiency and effectiveness across different functions.Arrangement and Execution of Tutoring Sessions:Coordinate and arrange 1-on-1 tutoring arrangements for students.Follow specified processes to ensure successful tutor and student engagements.Client Relationship Management:Build and nurture relationships with clients, focusing on client satisfaction and retention.Address client concerns, gather feedback, and maintain a positive client experience.General Operations:Handle day-to-day operational tasks to support business activities.Ensure smooth functioning of processes and workflows.Client Communication and Coordination:Communicate with clients to understand their needs and requirements.Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.Record relevant information and updates in the CRM system or spreadsheet.Monitoring Progress and Quality:Stay informed about the progress of tutoring sessions.Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.Desired Experience & QualificationEducational Background:Possess a 3-year degree in BA or BCom from a reputable university.Recent Graduates:Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.Sales or Organizational Experience (As a plus):Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.
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