Client Experience Officer Apply
Locations: Floor 27, Portside, 5 Buitengracht Street, Cape Town City Centre, Cape Town, 8001
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R11593
Job Description To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship.
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity. Identify and escalate potential risks that may lead to increased costs. Prevent wastage and identify process improvements to contain and reduce costs. Establish relationships with relevant individuals and departments to deliver on work expectations. Adhere to relevant service level agreements to build trust in the relationship. Investigate new ways to optimise processes. Flag opportunities to migrate to platform and support the use of technology in process and system improvements. Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality. Execute own work in accordance with the organisational values and code of ethics. Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution. Identify and escalate risk as a normal part of work. Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards. Work with enhanced processes and procedures to maintain operational efficiencies. Deliver work in an accurate manner to ensure consistent results. Adhere to quality standards, turnaround times, and Company policies and procedures. Complete relevant administration, reporting, and updating of information accurately and on time. Provide timely reports on operations, performance, and audit findings. Report on transactional activity progression within set guidelines to provide timely information for decision making in the area of accountability. Seek out regular performance feedback and put actions in place to improve and enhance performance. Identify activities to address own development gaps. Create own personal development plan and review plan with team leader or manager. Understand which competencies and skills are required to be mastered to ensure personal development and performance. Keep abreast of learning opportunities, changing products, and trends. Job Details Application Closing Date: 14/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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