Client Experience Co-Ordinator (Kzn)

Primary Purpose
Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards implemented across the Bank and its value chain which impact both internal and external customers.

Minimum Requirements
REQUIRED MINIMUM EDUCATION AND TRAINING


Matric
Diploma in Marketing/ Project Management or equivalent


REQUIRED MINIMUM WORK EXPERIENCE

Up to 5 years' experience in complaint handling/dispute resolution and the impact of regulation on customer service (e.g. FSCA, TCF OMBS)
Compliance experience gained in a financial institution or other similar environment.

TECHNICAL COMPETENCY REQUIREMENT

Knowledge of regulations relating to client services relating to FSCA, TCF FICA, FAIS, Ombudsman
Using Data Analytics to create Business insights
Effectively managing client interactions
Product Knowledge
Complaint Resolution
Regulatory framework & requirements
(Collaboration for results) Teamwork and rapport
Adaptability and adoption of digital change
Articulate and present information (Communicating for results)
Ability to work across multi-disciplinary teams to investigate and implement solutions.

This position is advertised in line with our commitment to Employment Equity.

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