Client Experience Co-Ordinator

Primary Purpose Responsible for all aspects, coordination, and addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance, and Change Management reporting minimum standards implemented across the Bank and its value chain which impact both internal and external customers.

Minimum Requirements REQUIRED MINIMUM EDUCATION AND TRAINING Matric Diploma in Marketing/ Project Management or equivalent REQUIRED MINIMUM WORK EXPERIENCE Up to 5 years' experience in complaint handling/dispute resolution and the impact of regulation on customer service (e.g., FSCA, TCF OMBS) Compliance experience gained in a financial institution or other similar environment. TECHNICAL COMPETENCY REQUIREMENT Knowledge of regulations relating to client services relating to FSCA, TCF, FICA, FAIS, Ombudsman Using Data Analytics to create Business insights Effectively managing client interactions Product Knowledge Complaint Resolution Regulatory framework & requirements Collaboration for results (Teamwork and rapport) Adaptability and adoption of digital change Articulate and present information (Communicating for results) Ability to work across multi-disciplinary teams to investigate and implement solutions. This position is advertised in line with our commitment to Employment Equity.

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